That wasn’t the question that I was asked. I was asked, “What should my business policy be on service dogs?” but I can read between the lines. What she meant was: “what should I do if the dog poops or bites?” But, as long as we’re using nice terms like “policy” I will start there:
While you should train your staff on the laws around service animals, you don’t need to post a policy or make any effort to inform your customers of a policy. In fact, you should avoid anything that treats any one customer (abled or disabled) differently from other customers.
